How to troubleshoot GPS issues on Android devices?

As for the iOS devices, here are the steps you need to take to investigate why the GPS doesn’t work on your Android device.

1. Turn your phone off/on.
2. Turn GPS off/on.
3. Be sure the QPaws App is allowed to use your location, so go to SETTINGS > APPS > QPAWS > PERMISSIONS > Toggle LOCATION ON. Make sure you’ve allowed the QPaws App to use GPS in the background.
4. Disable any battery saver settings including Power Saving Mode, Battery Management, Optimization, or any third-party apps.

Here’s how to do this for specific devices running Android 6 or higher:

• HTC: SETTINGS > POWER > BATTERY OPTIMIZATION > NOT OPTIMIZED > ALL APPS > QPAWS > DON’T OPTIMIZE > DONE.
• Huawei: Turn Energy Settings to Normal and add QPaws to “Protected Apps.” Go to SETTINGS > APPS > ADVANCES > IGNORE OPTIMIZATIONS > ALLOWED > ALL APPS > QPAWS > ALLOW
• LG: SETTINGS > BATTERY & POWER SAVING > BATTERY USAGE > IGNORE OPTIMIZATIONS > turn ON for QPaws.
• Motorola: SETTINGS > BATTERY > select the menu in the upper right-hand corner > BATTERY OPTIMIZATION > NOT OPTIMIZED > ALL APPS > QPAWS > DON’T OPTIMIZE.
• OnePlus (using OxygenOS Settings): SETTINGS > BATTERY > BATTERY OPTIMIZATION > select menu at the top > switch to ALL APPS list > QPAWS > DON’T OPTIMIZE.
• Samsung: SETTINGS > APPS > select the menu in the upper right-hand corner > SPECIAL ACCESS > OPTIMIZE BATTERY USAGE > ALL APPS > Toggle OFF for QPAWS.
• Sony: SETTINGS > BATTERY > select the menu in the upper right-hand corner > BATTERY OPTIMIZATION > APPS > QPAWS.

Check that your location settings are set to High accuracy. Go to SETTINGS > CONNECTIONS > LOCATION > LOCATING METHOD > HIGH ACCURACY.

Perform an “AGPS reset” by installing the App GPS Status & Toolbox, then in that app, go to MENU > MANAGE A-GPS STATE > RESET.

Updated on: 16/03/2026