How to troubleshoot GPS issues on iOS Devices?

Here are some of the steps you need to take to investigate why the GPS doesn’t work on your iOS device.

1. Turn your phone off/on.
2. Turn location services off/on.
3. Close all other open applications before starting your GPS tracking and if you open another app during your activity, navigate back to Qpaws.
4. Open Qpaws when you have a clear and unobstructed view of the sky.

Some devices may have some apps installed that disable GPS services or terminate background apps in an attempt to reduce battery usage and improve system performance, for examples “Advanced Task Killer” and “Juice Defender.” You need to disable or adjust the settings of these apps to allow Qpaws to receive GPS information during long periods of background operation.

Try using the QPaws App to record for 10 minutes, letting it search for signals with a wide-open view of the sky, and keeping it completely immobile.

If this does not produce useful location estimates, determine if GPS works in other apps. It’s best to use another fitness tracker app and not a navigation app like Google Maps, Waze, or Apple Maps.

In case all these don’t work, you may need to perform a GPS reset, here are the steps to follow:

1. Bring up those tile-sized images of all currently running apps, then swipe up all apps to close them.
2. Then go into SETTINGS and turn on AIRPLANE MODE.
3. Then go back to SETTINGS, GENERAL, TRANSFER OR RESET IPHONE, tap RESET and choose RESET NETWORK SETTINGS (you will need to re-enter your wifi password).
4. Once your phone has reset go back to SETTINGS - PRIVACY - LOCATION SERVICES, turn it off then on again.
5. Then go to SETTINGS - PRIVACY - LOCATION SERVICES - SYSTEM SERVICES, setting time zone OFF.

Updated on: 16/03/2026